Please refer to the chart below if you need to contact a management team member about an issue, complaint, or suggestion. The “First Contact” column denotes the individual with whom to start your inquiry, and if appropriate, the following columns indicate the next individual to contact if not satisfied with an initial response or action.
When you have found the appropriate person to contact, you can find their contact information by visiting the Club’s management team page.
| Nature of Issue, Complaint or Suggestion | 1st Contact | 2nd Contact | 3rd Contact | 4th Contact |
|---|---|---|---|---|
Account Updates and Changes |
Assistant Club Manager |
Club Director |
||
Active Net Issues or Questions |
Assistant Club Manager |
Club Director |
||
Billing |
Assistant Director of Finance |
Director of Finance |
Executive Director |
|
Bullying/Harassment/Sexual Misconduct |
Club Director |
Membership Services Director |
Safesport Compliance Chair |
Executive Director |
Club Director |
Club Director |
Executive Director |
||
Coaching |
Club Director |
Executive Director |
||
Executive Director |
Executive Director |
Club President |
||
Facility Condition and Repair |
Club Director |
Executive Director |
||
Finance Director |
Director of Finance |
Executive Director |
||
General Complaints and Suggestions |
Club Director |
Membership Services Director |
Executive Director |
|
HP1240 |
HP1240 Director |
Club Director |
Executive Director |
|
HP1240 Director |
Club Director |
Executive Director |
||
Ice Chips |
Membership Services Director |
Club Director |
Executive Director |
|
Ice Issues |
On-Ice Director |
Club Director |
Executive Director |
|
Ice Schedules |
Club Director |
Membership Services Director |
Executive Director |
|
Management Team Member |
Club Director |
Membership Services Director |
Executive Director |
|
Membership Services Director |
Membership Services Director |
Executive Director |
||
New Facility |
Executive Director |
Club President |
||
Off-Ice Schedule and Issues |
Club Director |
|||
Office Management |
Club Director |
Executive Director |
||
On-Ice Director |
On-Ice Director |
Club Director |
||
New Programs/Ideas |
Membership Services Director |
Club Director |
Executive Director |
|
Rule Infractions |
Club Director |
Executive Director |
||
Theatre on Ice |
Membership Services Director |
Executive Director |
Club President |
|
Other Membership Inquiries |
Membership Services Director |
Club Director |
Executive Director |
