Who Does What at The Skating Club of Boston?

With its ongoing growth and the many changes at the Club these past several years, many new and existing members may be unaware about the roles of the Club’s Board of Directors, its officers, the Executive Director, the Club Director, other members of its professional management team and its volunteer committees and chairpersons.

In addition to its primary operations at 750 University Avenue, the Club also manages programs at other facilities, including a year-round program at the Boston Common Frog Pond, a comprehensive, multi-location learn-to-skate program (through The Skating Academy), annual events such as the Boston Open and Ice Chips, and periodic U.S. Figure Skating qualifying events, such as the 2022 U.S. Figure Skating Championship Series.

Each of these programs or events has Club management in place to ensure that the programs are well-run, consistent, and managed to the Club’s well-known, standard of excellence.

Please see below for a list of positions within the Club’s leadership team, including the primary responsibilities associated with the position. We have also included a matrix of key positions and who to contact should you have questions or issues regarding any part of your experience with the Club.

Volunteer Leadership

This is a position voted on by the Club’s Board of Directors. The term of office is one year. The position’s responsibilities include:

  • Executive leadership role via position on Club’s Executive Committee
  • Attend all Board meetings
  • Offer strategic direction for Club Board of Directors and Executive Committee
  • Develops and maintains Board manual, compiling important resource information for serving Board members
  • Lead the Club’s Annual Meeting
  • Planning and oversight of semi-annual Board retreats
  • Coordinate annual appointments of Club Nominating Committee members, including review and approval by Club Board
  • Serve as official representative of the Club at member functions and events
  • Serve as principal representative of the Club to U.S. Figure Skating
  • Serve as principal representative of the Club to the New England InterClub Council
  • Lead the Club’s annual delegation to U.S. Figure Skating’s National Governing Council convention
  • Represent the Club in national and local skating community
  • Supports transition to a successor when term is complete

This is a position voted on by the Club’s Board of Directors. The term of office is one year. The position’s responsibilities include:

  • Provide strategic direction to Club Board of Directors and Executive Committee
  • Provide leadership to the Board of Directors, both between and during Board meetings
  • Lead Executive Committee meetings
  • Review/sign Club contracts greater than $25,000 in value
  • Check signing authority
  • Authority to bind Club in all legal matters, as authorized by the Board
  • Works closely with the Executive Director
  • Stand-in for Club President as necessary at Club events and functions
  • Attend Annual Meeting
  • Lead task forces or special committees as assigned by the President
  • Works closely with the Executive Director and Director of Finance and Business Administration
  • Supports transition to a successor when term is complete

This is a position voted on by the Club’s Board of Directors. The term of office is one year. The position’s responsibilities include:

  • Executive leadership role via position on Club’s Executive Committee
  • Attend all Board meetings and record all minutes
  • Oversee annual election, including all communications
  • Prepare and issue all required notices and agendas for Club Board meetings
  • Verify document retention policy
  • Attend Annual and Special Meetings and record minutes
  • Interpret Club Bylaws and Rules for Board members and Club members, as necessary
  • U.S. Figure Skating liaison for Membership Enrollment and Changes
  • File annual Statements of Domestic Corporation with Commonwealth of Massachusetts
  • Sign federal and state corporate documents, and/or other documents required for the administration of the Club
  • Supports transition to a successor when term is complete

This is a position voted on by the Club’s membership. The term of office is one year. The position’s responsibilities include:

  • Executive leadership role via position on Club’s Executive Committee
  • Chair Club Finance Committee
  • Oversee adherence to Club’s financial policies
  • Oversight on all financial transactions
  • Manage Club’s investments
  • Ensure safe-keeping of Club’s funds
  • Preview and approval of monthly financial reporting to Board
  • Preview and approval of Club Budgets
  • Check signing authority
  • Review Club contracts greater than $25,000 in value
  • Sign financial documents, and/or other documents required for the administration of the Club
  • Works closely with the Executive Director and Director of Finance and Business Administration
  • Supports transition to a successor when term is complete

There is a total of 15 positions on the Club’s Board of Directors, with 4 of them being held by the Club’s officers. The remaining 11 positions are elected by the Club’s membership for a term of two years. The terms are staggered so that turnover for these positions is either 5 or 6 members each year. The Club’s chairman is elected by the Board from its 11 director members. The Club’s Executive Director is also a non-voting, ex-officio member of the Board.

A Board member’s responsibilities include:

  • Attend all Board meetings
  • Fiduciary oversight of the Club’s activities, including review and approval of annual budgets
  • Develop and hold strategic vision for organization, and ensure that Club’s mission is supported through Club’s activities
  • Consult with Club Executive Director, and vote approvals in matters of contracts over $25,000 in value, changes or adoption of member rules, and other matters affecting the welfare of the membership
  • Act in such a manner as to advise, and where required, give consent, to the Club Executive Director in affairs of the corporation
  • Evenly represent the interests of all Club programs in all discussions and strategic decisions
  • Attend at least one U.S. Figure Skating governing council convention during tenure on the Board
  • Join at least one task force or special committee, if requested, by Club President

This position is appointed by the Club’s President, and its term is open-ended. The SkateSafe® Compliance Chair is responsible for the implementation and coordination of the U.S. Figure Skating SkateSafe® Program, which includes:

  • Serve as the Club’s primary contact with U.S. Figure Skating for all aspects of program education and implementation.
  • Oversees the drafting and implementation of Club policies regarding the program.
  • Work with the Executive Director to very that all Club coaches are SkateSafe® compliant per U.S. Figure Skating’s rules.
  • Work with the Club’s Membership Director to address complaints or incidents within the Club’s membership.
  • Seek to arbitrate or resolve any issues locally, if do not qualify as a formal U.S. Figure Skating complaint.
  • Refer all reports of violations to the appropriate U.S. Figure Skating committee.
  • Keeps current on U.S. Figure Skating’s updates to the program, and work with management for the proper dissemination of all appropriate information to the Club’s membership.

The Awards Committee is made up of the Club’s Director, Membership Director, HP1240 Director, a coach and the Club’s Executive Director. These individuals meet annually to review Club member submissions for awarding the Club’s various awards, and to also make and substantiate suggestions of their own. The Club sends out a notice to the membership every Spring soliciting nominations and directing members to the Club’s award descriptions listed on the Club website. The Club’s Membership Director is the current Chairperson of the Awards Committee.

The Ice Chips Committee is an extensive organization of Club members all volunteering their time, creativity and energy to produce the most professional and polished club show in the country. The show was first produced in 1912 and is the longest-running amateur ice show in the world. The show committee is generally led by 1 to 3 chairpersons, and a large number of committee chairpersons and committee members managing all areas of the show. Professional members of the team have generally included a show director, line producer, coaches and choreographers, a set and lighting designer, and a graphic designer for the program book.

The Club’s Board of Directors created the Finance Committee as means for the Club’s leadership to more closely examine and review the Club’s financial operations, budgets, projections, investments and internal procedures before such matters come to the Board for final review and/or approval. The Finance Committee reviews and refines financial recommendations by the Executive Director before adding their own recommendation to the Board. The committee reviews weekly reports updating various financial metrics for the Club, including cash positions and accounts receivable. The Finance Committee also meets with the Club’s auditors each year, and makes a recommendation to the Board whether to approve the Club’s audit. The Club’s Treasurer is the Chair of the Finance Committee.

The Nominating Committee is a requirement of the Club’s Bylaws, and its members are chosen each year by the Club Board, including its Chairperson. This is traditionally done under the leadership of the Club President, with review and approval by the Board. The Nominating Committee is assigned the task to work independently of the Club Board, and identify suitable candidates for serving on the Club Board. These candidates are then presented to the Club membership for consideration and voting. After the Nominating Committee’s slate is announced to the membership, members may also put forth by petitioning their own candidates to be added to the final ballot.

More information about the Club’s Nominating Committee and election process may be found on pages 6 and 7 of the Club’s Bylaws. The Club’s Bylaws are available under the Member Documents section of the Club website.

Professional Management

The Club’s Executive Director has profit-and-loss responsibility for all of Club operations. These include the Club’s primary operations at 750 University Ave, the Club’s The Skating Academy, year-round operations at the Boston Common Frog Pond, Ice Chips, the Boston Open and other events the Club may take on from time to time. Other responsibilities include:

  • Organizational vision, direction, strategy and goals
  • Change management
  • Oversight for Club programs and the membership experience
  • Management and oversight of Club coaches, including additions and deletions to staff
  • Community programs and relations
  • Finance oversight
  • Human resources oversight
  • Ice management
  • Initiate and draft rule changes
  • Off-ice management
  • Contract negotiation and administration
  • Internal and external communications
  • Oversight of website and social media
  • Oversight of Club’s archives and trophy and medal collection

The Club Director is responsible for all front office and membership operations, as well as all aspects of managing and maintaining the Club’s facility. The position reports to the Club’s Executive Director. These, and other responsibilities, include:

    • Oversight for all administrative duties in the Club’s front office, including the ActiveNet membership management system
    • Oversight for membership communications
    • Oversight for the Club’s facility, including the care and maintenance of refrigeration plant and direct management of all facility staff
    • Development and management of primary facility budget
  • Development of ice schedules, and management of ice sessions
  • Management of off-ice training
  • Club rule oversight and adherence
  • Oversight for Club dinners and special events
  • Direct sales, including ice, Club lockers, IJS system and skate rentals
  • New member processing
  • Introductory member management
  • Program and event support
  • Facility security
  • Oversight for Club test sessions
  • Manage U.S. Figure Skating registrations and other requirements
  • Coordinates with Membership Services Director to solicit and understand feedback and suggestions regarding Club programing, policies and rules
  • Oversight of Club boutique licensee
  • Public skate sessions
  • Birthday parties and other special events for the public
  • Working with Club Secretary for the management of the Club election

The Associate Club Manager is responsible for overseeing many of the day-to-day front office and membership operations, including managing the Assistant Club Manager and all front desk staff, as well as primary responsibility for the Active Net membership management system. The Associate Club Manager reports to and supports the Club Director in the execution and management of a variety of other activities. These, and other responsibilities, include:

  • Oversight for all administrative duties in the Club’s front office, including the Active Net membership management system
  • Oversight for in-person membership communications in the Club office
  • Management of daily ice schedule operations and ice sessions
  • Club rule oversight and adherence
  • New member processing management
  • Introductory member management
  • Program and event support
  • Facility security support
  • Management of Club test sessions
  • Management U.S Figure Skating registrations and other requirements

The Assistant Club Manager is responsible for many of the day-to-day activities in the Club front office, including primary responsibility for the Active Net membership management system. The Assistant Club Manager reports to and supports the Associate Club Manager in the execution and management of a variety of other activities.

  • Assist with oversight for all administrative duties in the Club’s front office, including the Active Net membership management system
  • Assist with oversight for in-person membership communications in the Club office
  • Management of daily ice schedule operations and ice sessions’
  • Club rule oversight and adherence
  • New member processing assistance
  • Introductory member management
  • Program and event support assistance
  • Facility security support assistance
  • Management assistance for Club test sessions
  • Management assistance with U.S Figure Skating registrations and other requirements

The Director of Membership Services Director is responsible for many aspects of a positive membership experience at the Club. This position works in close coordination with the Club Director and reports to the Club Executive Director. The responsibilities of the Director of Membership Services include the following:

  • Serve as ombudsman for Club members, and the primary point of contact for members for issue resolution and feedback regarding all aspects of the Club’s services and programs
  • Serve as liaison to the Club Safe Sport Compliance Officer, including communication and education about what Safesport is, and its importance to the Club, its coaches, its members and the sport.
  • Edit and manage publication of the Chips newsletter.
  • Oversee the Club Awards committee.
  • Oversee Club exhibitions and sanctions.
  • Manage Club merchandise sales effort, including HP1240 team jackets.
  • Shared oversight for the JAC program.
  • Conduct new member orientations, including all educational and reference materials and a special welcome gift.
  • Membership education for Club services and sport education
  • Oversee Member Handbook, including annual updates of Club member competitive records
  • Coordinate the Club’s SafeSport efforts with Club’s SafeSport Compliance Officer.
  • Manage dinners, teas, send-offs and other formal hospitality events at the Club.
  • Manage Alumni relations and reunions.
  • Build community spirit through volunteering and participation in Club events.

The Front Office Coordinators are responsible for many of the day-to-day administrative activities in the Club front office, including checking in skaters for their sessions and classes. Coordinators also answer the Club phones and assist members with day-to-day needs and questions. This position reports to the Club Director, Associate Club Manager, Assistant Club Manager and Membership Services Director.

This position reports to the Executive Director. Its responsibilities are as follows:

  • Develop and manage a set of coaching standards for the Club’s professional coaching staff
  • Facilitate superior communication between Club management and the coaching staff
  • Facilitate a collaborative environment for the coaching staff, encouraging teamwork and mutual respect
  • Provide conflict resolution where required
  • Ensure that all coaches adhere to the Club’s policies and rules for coaching, music, ice, etc.
  • Assist management in the evaluation of outside coaches seeking staff positions at Club, or in the Club search for coaches to fill open spots in the program
  • Develop and manage an orientation program for all coaches new to staff
  • Assist management in the year-end evaluation of existing coaches before invitations for the new season are extended
  • Schedule and conduct coaches meetings, as necessary
  • Promote and encourage professional growth and enrichment through participation in U.S. Figure Skating, PSA and ISU programs, seminars and training camps
  • Encourage the pursuit of ISU certifications and PSA ratings and rankings
  • Manage a coach accountability program that will include Club acknowledgment and tracking for:
    • Student tests and competitive results
    • Coach certifications
    • Committee assignments with U.S. Figure Skating and the PSA
    • Volunteer activity for Club discounted fee program
  • Work with Club and Skating Academy management for early talent identification, and to provide appropriate coaching recommendations to the parents
  • As requested, attend Club Board meetings to brief members on the Club’s coaching program or in extraordinary circumstances, any specific incident or situation requiring their attention

This position reports to the Club Director. Its responsibilities are as follows:

  • Manage ice capacity by monitoring daily session utilization, requesting exceptions (if ever required), and making long-term recommendations to increase or decrease session use, and/or improve ice schedules.
  • Monitor coach compliance with ice and music rules, and address any issues of nonobservance as necessary.
  • Monitor skater and parent compliance with ice and music rules, and report any instances of nonobservance to the office, as necessary.
  • Assist in the development of the seasonal ice schedules, and offer input that reflects the interests and needs of all coaches and members.

The Chief Financial Officer is responsible for leading and managing the financial, human resource, IT and administrative processes and systems at the Club. This position reports to the Club Executive Director. Responsibilities include the following:

  • Present monthly and yearend financial statements performance to management and the Club’s Finance Committee
  • Provide financial analysis to make key strategic and operational decisions including fiscal review of key contracts
  • Manage Cash Flow and banking relationships including debt compliance
  • Ensure financial controls, policy and process
  • Lead Club directors and managers in the annual budget development process along with goal performance tracking
  • Conduct operational audits and make recommendations for efficiency improvements
  • Supervise bookkeeping/accounting staff responsible for all accounts payable, accounts receivable and payroll processes including bank and cash reconciliations
  • Manage contracts and vendor relationships to the benefit of the Club, including insurance, office equipment and leases.
  • Oversee management of all payroll operations
  • Ensure compliance with required non-profit filings, applications, applications, licenses and reports
  • Liaison with outside auditing firm for the annual audit process, and preparation of annual state and federal tax returns
  • Coordinate processing, filing, and payments of various tax requirements across Club businesses
  • Support the Executive Director in the leadership of Club human resources, with the effective management of employee benefits; including health insurance, workers’ compensation, and PTO
  • Oversee consistent implementation of Club Personnel Policies, including periodic review and updating of Club Staff Handbook
  • Coordinate with Club directors in the hiring (processes background checks) and termination of employees; as well as the development of job descriptions, compensation scales and bonus programs

The Club’s Associate Manager of Business Administration and Development will provide high-level support to the Executive Director across all areas of the Club’s businesses, with specific areas of leadership in Development and as otherwise outlined below. This position reports to the Executive Director. Responsibilities include:

Development

  • Serve as the primary point of contact for all inbound philanthropic-related questions, and work to close donor gifts of every level and to move qualified constituents through the donor pipeline.
  • Manage operations for current and future philanthropic initiatives, including the creation and management of the Club online donor acknowledgment database and donor seat plaques in the Tenley E. Albright Performance Center.
  • Manage record-keeping for stewardship activities, specifically including pledge reminders and tax acknowledgment letters.
  • Manage a weekly development dashboard report advising management of current activities.
  • Manage the accurate maintenance of the Club’s Raiser’s Edge donor database.
  • Coordinate with the Club Manager for Marketing and Communications for the regular upkeep of the Club’s online development presence across all Club platforms.

Executive Director Support

  • Provide support to the Executive Director by coordinating and managing agenda of internal and external meetings, reporting, and other communications as needed and assigned by the Executive Director.
  • Management of Executive Director’s schedule.
  • Management of special projects as assigned by Executive Director.
  • Serve as management ambassador at all times within the Club community.

Business Administration Support

  • Provide support to the Director of Finance and Business Administration by coordinating IT support.
  • Manage Business Office supply inventory.
  • Assist in vendor relationship management (i.e., Staples).

Editor, CHIPS Newsletter

  • Manage operations of the quarterly Club newsletter to ensure efficient use of Club resources for timely publication.
  • Utilize the newsletter as an effective communications and marketing tool.

High Performance Program Support

  • Assist the High Performance Directors in their roles by serving as liaison with the executive management, and as the point-of-contact for incoming elite athletes from outside the area requiring assistance with their relocation.
  • Management of special High Performance projects as assigned by the Executive Director.

The position supports the Director of Finance in all areas of the Club’s business office, with primary responsibilities that include the following:

  • Manage the Accounts Payable process, serve as subject matter expert on bill payment-related questions.
  • Manage the Club’s credit card activity and reconcile the monthly statements.
  • Supervise staff assistant in entering and making daily deposits.
  • Reconcile the bank statements on a monthly basis.
  • Assist the Director of Finance in the monthly close process.
  • Assist the Director of Finance in the completion of the annual audit.

This position reports to the Club Director of Finance and Business Administration. The position supports the Director of Finance in payroll and billing activities within the business office, with primary responsibilities that include the following:

  • Manage payroll and process biweekly paychecks for employees.
  • Primary point of contact for onboarding new hires and payroll setup.
  • Primary point of contact for any payroll related questions, including Paylocity access and use.
  • Assist Director of Finance in implementing and reviewing HR policies and procedures
  • Assist with benefits administration as needed.
  • Track and manage employee sick and vacation time off.
  • Assist with cash management/wire transfers as needed.
  • Manage the membership billing area, with primary responsibility for assisting members with financial questions or concerns as they arise.
  • Work with other staff members to successfully support ActiveNet membership management software.

The Manager of Marketing and Communications is responsible for leading all marketing and communications initiatives for all forms of the Club’s business, including special events and programs. This includes overseeing the various Club websites, social media platforms and email communications. This position reports to the Club’s Executive Director. Responsibilities include:

  • Management of the WebCom and Digital Marketing Coordinator and Social Intern in the execution of day-to-day responsibilities
  • Researching, developing, and executing marketing plans, both digital and print, for all the Club’s business units
  • Management of the Club’s Brand and Style Guide for copy, graphics, and colors to ensure their proper and consistent implementation across all platforms and materials
  • Designing, managing and updating of all Club websites, including scboston.org, bostonfrogpond.com, skatingacademy.org, icechips.org, and thenext100years.org
  • Maintaining search engine optimization strategies and best practices for all Club websites
  • Administrator of the Club’s web-hosting and DNS accounts
  • Management of the e-communication databases and email campaigns to the Club’s internal and external audiences
  • Oversee the management of all social media accounts for each of the business units
  • Management of creative design and materials for display on the Daktronics overhead display in the Club’s Performance Center and Visix TV display screens
  • Development and execution of digital marketing opportunities for Club programs and events, including The Skating Academy, Frog Pond and all special events
  • Management of the Club’s accounts for all online advertising platforms
  • Overseeing analytics for all websites, social media accounts, email marketing and online advertising campaigns
  • Writing and/or editing copy for planned and existing communications
  • Managing pre-event, on-site, and post-event promotions for Club-designated events, competitions, and shows
  • Development, design and management of specialty Club sites, including those for high-profile events such as the U.S. Figure Skating Championships and ISU World Figure Skating Championships

The WebCom and Digital Marketing Coordinator is responsible for executing all graphic design and social media initiatives as well as assisting in the day-to-day management of the various Club websites. This position reports to the Manager of Marketing and Communications. Responsibilities include:

  • Manage the Club’s multiple social media platforms including Facebook, Twitter, Instagram and YouTube through content generation, staging and scheduling Facilitate ongoing social media engagement through posts, likes, comments and other various interactions across all platforms
  • Assistance with content generation and creation for social media, including creative marketing and promotional efforts within the Club, its membership and program offerings
  • Graphic design and creation of banners and graphics for all web and social media content, as well as other various Club materials
  • Designing digital materials for display on the Daktronics overhead display in the Club’s Performance Center and Visix TV display screens
  • Content creation including video production and photography to promote the Club, its members, programming and initiatives
  • Creation of in-house marketing materials for all Club programs, campaigns and events, including posters, flyers, logos, graphics and advertisements
  • Assist in the design, management and updating of all Club websites, including scboston.org, bostonfrogpond.com, skatingacademy.org, icechips.org, and thenext100years.org
  • Creation and formatting of documents, including registration forms, for online posting

The Social Media Intern is responsible for supporting social media efforts for all Club programs and events. This includes social media engagement through daily postings and interactions across all Club social media platforms, as well as capturing various content to support various creative marketing and promotional elements within the Club. This position reports to the Manager of Marketing and Communications. Responsibilities include:

  • Support Club’s multiple social media platforms including Facebook, Twitter, Instagram and YouTube through content generation, staging and scheduling.
  • Facilitate ongoing social media engagement through posts, likes, comments and other various interactions across all platforms.
  • Assistance with content generation and creation for social media, including creative marketing and promotional efforts within the Club, its membership and program offerings.

The Director of Events and Programs is responsible for the successful development and administration of all Club special events and programs, including bidding, hosting and operations of all Club and Club-sponsored events, as well as on-ice and off-ice seminars. This position coordinates with the other Directors and reports to the Executive Director. Responsibilities include:

  • Write and submit bids for U.S. Figure Skating and ISU events
  • Research, develop and present annual seminar schedule for general skating membership
  • Develop and administer budgets for specific events and seminars
  • Develop, coordinate and manage required hotel room blocks
  • Manage air and local transportation
  • Establish event operations committees, and work with various committee chairs to assist them in fulfilling their responsibilities for each event
  • Manage a spectator database for online ticket sales in the Club’s Performance Center
  • Manage Club box office, including staffing
  • Work with graphic designers to promote events
  • Coordinate with Club social media team to support all events
  • Coordinate and manage external public relations and media for all events

The Manager of Events and Seminars will be responsible for the successful administration of Club events, seminars and special programs. This position reports to the Director of Events and Programs. Responsibilities include:

  • Support the Director of Events and Programs for all major events with direct responsibility for specific operational areas
  • Direct responsibility for all Club-sponsored seminars
  • Development and management of a Club volunteer initiative and rewards program
  • Management of all third-party corporate hospitality events in the Club facility
  • CHIPS newsletter editing and production oversight
  • Competitive training program launch, marketing, and administration
  • Special event planning and assistance
  • Coordinating with the Club’s social media team for digital social media campaigns supporting all events
  • Coordinating external public relations and media including third party media placement for events as required

Overseeing and administer day-to-day operations of the hospitality division of the Club, including café operations, concessions during events, and catered functions including bar service. These and other responsibilities include:

  • Daily operations of “1240 Café”
  • Product procurement/vendor relations
  • Overseeing all food preparations
  • Following all town, state and federal food safety regulations-working closely with the Norwood Board of Health
  • Cash handling/end of day financial reporting
  • Staff management
  • Overseeing/assisting with food service for events
  • Quality control
  • Hospitality operational budgeting and forecasting
  • Customer relations
  • Working with management to develop additional services for guest through hospitality
  • Overseeing/maintaining café/kitchen facilities
  • Menu development
  • Working with guests on nutritional and allergy concerns

The Frog Pond General Manager is responsible for all aspects of day-to-day operations at the Frog Pond, including management of the buildings and grounds, café, carousel, and set up and break down for the ice rink, reflecting pond and spray pool, as well as oversight and management for all employees, both permanent and seasonal. The General Manager also deals on a cooperative basis with the City Parks and Recreation Department to maintain the Frog Pond and surrounding area, to provide clean and safe facilities, to facilitate well-run programming for the public and to provide superior customer service at all times. This position reports to the Club Executive Director.

The Frog Pond Assistant Manager is responsible for supporting the General Manager in all aspects of day-to-day operations at the Frog Pond, including management of the buildings and grounds, café, carousel, and set up and break down for the ice rink, reflecting pond and spray pool, as well as oversight and management for all employees, both permanent and seasonal.

This is a part-time position with responsibility for all aspects of the creation and production of the full season of special events at the Frog Pond. The events currently include the Tree Lighting Holiday Spectacular, the First Night Skating Spectacular, the Highland Street Winter Camp, the Barks and Bagels Spring event, the Spray Pool Opening, Summer Yoga on the Common, September Movie Nights and the Halloween Pumpkin Float. This position reports to the Club Executive Director and Frog Pond General Manager.

The Skating Academy Director is responsible for all aspects of the day-to-day management and operation of The Skating Academy at all nine of its current locations. This includes online registration, customer service, ice management and purchasing, and the oversight and direction of campus managers. This position reports to the Club Executive Director.

The Assistant Operations Manager for The Skating Academy is responsible for supporting all aspects of day-to-day operations for all The Skating Academy campuses. This includes set up and design of the class registration systems, assist in the management of online registration and compliance with U.S Figure Skating program standards, manage website updates and customer service, and assist in the operational and program management of all The Skating Academy programs. This position reports to The Skating Academy Operations Director.

Summary

We hope this descriptive list of the Club’s volunteer leadership and professional management will assist you in better understanding all that the Club does for its membership and the community, as well as provide a guide for directing your questions and concerns to the appropriate person. As an added aid, we have prepared a chart of questions and individuals to seek out when you are looking to more specifically direct your inquiries that can be found here.  Please use the assigned numbers as the order in which to contact an individual with your question or concern. No matter the issue, the Club wants to be sure you feel welcome and heard whenever you have an issue or suggestion.